PIANO BÌ

IO:

Good evening,

I'm writing to let you know i lost my black and grey shoulder bag and a dark brown leather jacket. The bag contains books, diaries and block notes (between these, a black moleskine with a yellow star o the front, WITH PERSONAL INFORMATION INSIDE, on the first page.), a mobile phone and its recharge wire, some postcards and a camera with its case.

I was travelling from Victoria station (not the gatwick express) Trough Gatwick, I get off at the third/fourth stop (Gatwick airport), and I forgot the bag and the jacket on the train. Now I'm in Italy, but I even got the possibility of contacting an english friend of mine, who can withdraw the objects at the lost property office.

Please i'm waiting for further information to solve this problem. Can you contact me or send me objects to my italian address?

Thank you for your help and service,

Marco Mancia

LORO:

Dear Marco Mancia,

Thank you for your lost property enquiry which has now been processed by the Lost Property Office (LPO).

Your enquiry is very important to us and will be examined and compared to the property arriving at the LPO for a period of 21 days after your loss. Experience has shown that this is the optimal time period for property to arrive in our office.

In the event of a possible match occurring, you will be notified immediately, otherwise at the expiration of the 21 day period you will be notified that no property has been found which matches your description.

Thank you for your co-operation.

Yours sincerely,

Transport for London Lost Property Office

---

Marco,

We have checked our records and unfortunately we have been unable to locate your bag or jacket within our department, you may need to contact the Trains Lost Property on 0208 6666902.

Regards,

Gatwick Lost Property

---

Thank for your enquiry,

We appreciate you taking the time to contact us. I am sorry that we are not able to provide a full response at this time. We aim to respond in full to your enquiry within 20 working days.

Thank you for taking the time to contact Southern.

Yours sincerely,

Southern Customer Services

---

Dear Marco,

Thank you for your enquiry, as of 22/12/10 your item has not been handed in to us at victoria station. Your reference number is 4496. It is not unusual for items lost on the train to take 2-4 weeks to get delivered to us.

Kind Regards

Victoria Station Lost Property Office

---

Dear Mr Mancia,

Thank you for your email dated 10th December, 2010 and I apologise for the delay in response.

All items left on Southern trains and found by our members of staff are taken over to our Lost Property office at London Victoria. Hence, you will need to contact them to check if they have found your missing items or not.

The reference number for the shoulder bag is 4866, and the one for the jacket is 4867. The contact number for the Lost Property Office is 020 7963 0957. Please call in to Lost Property and quote the reference numbers. They will then be able to tell you whether they have your lost items or not.

I hope this helps.

Yours sincerely,

Southern Customer Services

---

Dear Mr Mancia

Thank you for your enquiry about Lost Property.

We regret to inform you that we have no record at the Lost Property Office of your property being handed to an official of Transport for London.

Yours sincerely

Transport for London Lost Property Office

---

Dear Mr Mancia,

Just to confirm that your item has not been received at our London Victoria lost property branch as of 04-01-2011. We will retain your details on our system for 30 days as some items may take a while to be handed in.

Kind Regards,

Victoria Station Lost Property Office

IO:

PIANO BÌ.